Heat Pump Repair Phoenix | Dame-Day Service | Comfort One

Heat Pump Repair Phoenix, AZ

Count on our heat pump repair service, save money with technicians that work for your pocket and experience peace of mind through our ‘Your Comfort Or We Will Make It Right’-Guarantee. 


» transparent estimates 
» same or next day repairs  
» 2 year parts & 90 day labor warranty 
» 100% customer satisfaction

EPA certified Technician John conducts a heat pump repair in phoenix arizona

The most common heat pump problems we solve on a daily basis

Temperature issues:

Your heat pump cannot maintain the desired temperature throughout the home. You might be experiencing hot and cold spots in your home.

Loud noises & strange odors:

Your heat pump produces loud noises or strange odors. Noises can range from squealing to hissing, bubbling, banging and clicking. Odors can range from moldy to burnt parts.

Airflow issues:

Your heat pump is not blowing enough cold or warm air from your vents. Or you are even experiencing no air coming from your vents at all.

Technical/Electrical issues:

Your heat pump does not turn on or run consistently. Your thermostat is broken or malfunctioning.

4+ Decades Of HVAC Experience

Comfort One serves as Phoenixs go-to heat-pump repair service with over 4 decades of combined experience.

2,250+ HVAC Systems Repaired

With over 2,250 HVAC systems repaired, we're prepared to deliver reliable & cost-efficient solutions fast.

500+ Emergency Repairs

As an HVAC repair first responder, we are here for your families safety & comfort, when you need us the most.

heat pump repair costs in Phoenix, AZ

Average cost for heat pump Service in Phoenix, AZ

Based on all heat pump repairs we have conducted in the Phoenix area, we have calculated the average prices below:

1. Simple repairs: avg. $275

2. Average costs: $1,617

3. Complex repairs: avg. $5,400

Call us at (602) 247-6151 to find out more about our heat pump repair costs.

Common heat pump repair scenarios and estimated costs

Costs for heat pump repairs vary on brand & quality of replacement part. Based on the heat pump repairs we have conducted, below you will find a price range for common repairs:


Compressor replacement: $1,495 – $4500

Condenser fan motor replacement: $650 – $1200

Thermostat replacement: $120 – $1450

Circuit Board Replacement: $150 – $900

Contactor replacement: $150 – $600

Refrigerant Recharge: $100 – $600

Capacitor replacement: $100 – $520


Variables that affect the costs of heat pump repairs

1. Labor cost

The hourly rate for a qualified heat pump repair technician can range from $50 to $150. At Comfort One, we have specialized and well educated technicians that are getting paid a fair salary per hour to ensure they get your heat pump repair done fast.

2. Parts and equipment

The cost of replacement parts varies. If replacement parts are needed, our technician will discuss options and give an estimate on costs before moving forward with the repair of your unit. Our technicians are commission-free and work for your pocket.

3. Warranty status

Replacement parts and labor costs could be covered if your heat pump unit has a parts and labor warranty. Our heat pump repairs come with a 90-day labor warranty and 1-2 year parts warranty to give you peace of mind.

4. Location and accessibility

If your heat pump unit is located in a hard-to-reach spot within your home, it might take longer for the heat pump repair, affecting the labor cost. We conduct a site survey to find the fastest way to repair your unit – saving on time and money.

Our Commitment To Excellence As Phoenixs #1 Heat Pump Repair Service Pays Off

Common heat pump repair Questions

Are heat pumps expensive to fix?

Heat pumps are less expensive to fix than typical HVAC systems.With a heat pump you only have to repair and maintain a single system. Heat pump repair costs can range from $275 to $5,400. The repair costs vary on the complexity of the repair.

Can a heat pump be fixed?

Yes, a heat pump can be fixed. The most common heat pump repairs are a reversing valve failures, defrost control issues and auxiliary heat malfunctions. The cost for these repairs range from $275 to $5,400. The cost varies based on the complexity of the repair. If your heat pump is older than 15 years, it might make more sense to replace the heat pump.

How many years should a heat pump last?

Heat pumps should last at least 15 years. The life expectancy of a heat pump varies based on usage and maintenance. If a heat pump is used extensively during winter and summer, a heat pump might last only 10 years.

American Quality Parts & Service

Excellence is a hallmark of American parts & service. As an owner-managed and operated business, we embody this through cleanliness, reliability & our highly trained HVAC technicians, who use American-made parts with unmatched durability and performance.

Our Technicians Are Commission-Free

Our humbly confident HVAC technicians are paid by the hour rather than by commissions. This ensures that they're focused on delivering unparalleled service, rather than upselling products.

We Are On Time, Every Time!

We understand that your time is valuable, and we respect it. Whether you receive a phone update or a text message letting you know our HVAC technician is en route, you can be confident that when we say 1-2 o'clock, we're aiming for 1.

We Have Honest Warranties

At Comfort One, we believe that a warranty should be straightforward and genuine. We offer only product and labor warranties. With us, you'll never be trapped into paying for extra HVAC services just to ensure your warranty remains valid.

What makes heat pumps different: Repair scenarios explained

1. The dual nature of heat pumps

Unlike traditional HVAC systems that have separate units for heating and cooling, a heat pump does both. This dual function is convenient but also means that it’s doubly important to maintain your system. Issues in one mode can often affect the other, complicating the repair process.

2. The importance of refrigerant

Standard HVAC: In most HVAC systems, refrigerant is primarily used for cooling.

Heat Pumps: In heat pumps, the refrigerant is crucial for both, heating and cooling. A refrigerant issue can cause your heat pump to malfunction in both modes.

3. Seasonal sensitivity

Because heat pumps handle both heating and cooling, they are sensitive to seasonal changes. The problems you face in summer could be entirely different from those in winter, affecting the diagnosis and heat pump repair process in your home.

4. Advanced electronics

Heat pumps often come with complex electronics to control the reversible function. This technology is wonderful for your home’s comfort but can require specialized expertise when it comes to repairs.

4. Common repair scenarios unique to heat pumps

4.1. Reversing Valve Failure: 

This component allows the heat pump to switch between heating and cooling. If it fails, your heat pump could get stuck in one mode and you can’t use the other.

4.2. Defrost Control Issues: 

Heat pumps have defrost controls to prevent the outdoor coils from freezing. If this malfunctions, you might find your system struggling to operate efficiently.

4.3. Auxiliary Heat Malfunctions: 

Many heat pumps come with auxiliary heat for those particularly cold days. Issues here could mean higher energy bills or insufficient heating.

Our 3 step process to deliver Phoenix's best heat pump repair services

1. Schedule Repair

Upon initial contact, we promptly schedule an appointment for your heat pump repair and call you a day before the scheduled service, reconfirming the appointment and discussing any additional requirements.

2. No-Obligation Service Visit

Upon arrival our technician will find out about your heat pump concerns & find the issue at hand. Once the issue is found, he will discuss how to fix the issue, give you an estimate and ensure that you are included in the decision-making process.

3. Your Repair Feedback

Our team is always looking out for ways to grow. After performing your heat pump repair, we are all ears for your feedback. We guarantee full customer satisfaction and want to tend to any residual concerns.

Integrity, Transparency & Honesty: The cornerstones of a reputable heat pump repair service

Before you commit to a service provider, ensure that their practices are aligned with these three pillars. Below are the questions you should be asking additionally.

1. Are you licensed and insured?

A reputable HVAC service provider should have a valid state license and insurance. These are non-negotiable credentials that protect both the technician and you in case of any mishaps or accidents. Comfort One is a licensed and bonded contractor by the State of Arizona (License #:308978)

2. Do you provide written estimates?

Transparency starts with a clear, written estimate that outlines labor repair costs, parts, and other fees. At Comfort One, we provide detailed and written estimates that leave no room for hidden charges. Before any of our heat pump repairs are started, we discuss the estimate with you and wait for your approval.

3. What kind of parts do you use?

The quality of parts used can drastically affect the longevity and efficiency of your HVAC system. Nowadays many parts are produced in China and do not come with any type of warranty. We recommend to look for HVAC services that use American quality parts, just like we do at Comfort One.

4. Are reviews and references available?

Customer reviews and testimonials give you insights into actual customer experiences. They help you understand if the heat pump repair service provider walks their talk. We are proud of our 100% customer satisfaction rate and openly share our customer reviews. Read our Google reviews here.

5. What’s your turnaround time?

When your heat pump is down, time is of the essence, especially in the Arizona heat. Check how promptly the HVAC service can attend to your needs. At Comfort One, we’re committed to being “On Time, Every Time!”. Some of our reviews even say ‘Jessica was the only one to actually answer the phone.’.

6. Do you offer a warranty?

A reliable service provider stands behind their work. Always inquire about warranty options for parts and labor. We protect all our heat pump repairs with robust warranty options, because your peace of mind is our commitment. We generally offer a 90-day labor warranty and 1-2 year warranty on parts under the premise ‘Love it or we fix it’.

Enjoy Peace of Mind With Our 'Your comfort or we will make it right'-Guarantee

At Comfort One, your satisfaction is our top priority. Every service and estimate we provide is clear and transparent, ensuring you’re always in the loop. We tailor our recommendations to fit your needs and budget. If anything doesn’t feel right, just remember our “Your Comfort Or We Will Make It Right” guarantee. We aim to exceed your expectations every time, ensuring you always feel valued and cared for. 100% satisfaction is our commitment to you.

Tapani Ojalehto, Owner of Comfort One Air Conditioning LLC is following up on a heat pump repair in Phoenix Arizona

Frequently asked questions about heat pump repair services in Phoenix

Common signs include inadequate heating or cooling, unusual noises, frequent cycling on and off, frozen coils, and unexpectedly high energy bills. If any of this signs come to your attention, please schedule a heat pump service or maintenance appointment with us.

Generally, your heat pump should have a routine maintenance check at least once a year, though we recommend a maintenance checkup both before the heating season and before the cooling season. These two maintenance appointments ensure that your heat pump is heating and cooling effectively.

While some operational noise is normal, loud or unusual noises like buzzing, squealing, or grinding are often signs of mechanical issues that need professional attention and maintenance.

Your heat pump might not be heating adequately due to low refrigerant levels, dirty filters, or malfunctioning thermostats, among other reasons. Please schedule a heat pump service or maintenance appointment with us.

While minor issues like changing filters can be a DIY task, most heat pump repairs involve electrical or refrigerant work that should only be handled by a certified HVAC technician. If you are interested in DIY maintenance tips, make sure to subscribe to our newsletter and/or read our blog.

Signs include poor heating/cooling performance, ice buildup on the coils, and hissing noises, which could indicate a refrigerant leak. If you need things checked, please schedule a maintenance appointment.

Frequent cycling could be a result of a unit that's too large or too small for your home, or it could indicate thermostat problems or dirty filters. If you notice frequent cycling, please schedule a heat pump maintenance appointment with us.

Water leaks usually require professional attention. They could be due to a clogged condensate drain or a refrigerant leak.

This could be a result of various issues, including faulty reversing valves, incorrect thermostat settings, or even a tripped circuit breaker. If your heat pump in not heating correctly, please schedule a heating repair appointment with us.

Regular maintenance, such as annual inspections and timely filter replacements, can go a long way in reducing the need for repairs.

If your heat pump is older than 15 years, we recommend a heat pump replacement. Check our heat pump installation service.

The duration of a repair can vary depending on the issue. Simple repairs may take an hour or two, while more complex issues might require parts to be ordered and could take longer.

This depends on the age of your unit and the cost and frequency of repairs. Generally, if your unit is older than 10-12 years and requires frequent costly repairs, it might be more economical to get a new heat pump.

Look for a service that employs certified technicians, offers transparent pricing, and has good customer reviews.

In case your heat pump is not heating or cooling and it is an emergency, please call (602) 353-7444 instead of scheduling a heat pump repair service online. In emergency situations we offer emergency heat pump repair services.

At Comfort One, we offer transparent and genuine warranties, distinguishing between product (parts) and labor guarantee. Our warranties stand alone, free from hidden maintenance agreements or additional charges. You won't find yourself obligated to pay for extra services to maintain your warranty's validity; that's our sincere promise to you.

Learn more about our warranties here.

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